Got questions? We have answers!
See below for answers to some of our most common questions. Still can’t find what you’re looking for? Send us an email.
How do I enroll in online/mobile banking?
Enrolling in online & mobile banking is quick and easy!
Online banking: To self‐enroll simply go to our homepage at www.guadalupebank.com and click the “Enroll Now” link in the “View Your Accounts” section. You’ll need your Social Security #, account number and account type, as well as some general personal information to complete this process.
Mobile Banking: Follow the steps above to enroll in online banking. Then, download the Guadalupe Bank app from either the App Store or Google Play. Follow the prompts and answer some security questions and you’ll be on your way! You’ll use the same user name and password for both online and mobile banking.
Does Guadalupe Bank have 24/7 telephone banking?
Absolutely! You can check your balance, review transactions, and transfer funds 24/7 by calling 1 (888) 764‐1344.
What’s Text Banking?
Text banking is an easy way to quickly check your balance or make a transfer without having to log into online or mobile banking. To add text banking to your mobile phone, first log into online banking and click the “User Information” link under the “Self Service” tab. Then click the “Mobile Banking” link. From here you can click the “Add Text Banking” button and follow the easy steps to enroll your phone.
What can I do if I’m locked out of online/mobile banking?
If you have entered your password incorrectly three or more times, you will be locked out of online and mobile banking. You can unlock your user ID and reset your password for both online and mobile banking by signing into online banking using your user ID and then clicking the “Reset your password?” link. You are not able to reset your password through the mobile app at this time.
When will funds be available from deposits made at an ATM or through Mobile banking?
Deposits made Monday‐Friday before 5:00pm CST, excluding Federal Holidays, will generally be available the next business day.
How DO I activate MY debit card?
Call 866-633-5293 from your home/primary phone listed on your account.
What do I do if my debit card is lost/stolen?
If your card is lost or stolen during normal business hours, please call us at (830) 792-1950 as soon as possible. If you become aware of the lost or stolen debit card during non‐business hours please call (800) 500-1044.
Can I get text/email alerts on my account?
Definitely! Log into online banking and click the “Alerts” link under the “Self Service” tab. Here you can customize multiple account alerts and have them sent via text, email, or both.
We can also send you real‐time text alerts every time your debit card is used. To activate this free service send an email to us.
I don’t recognize a transaction on my account. What should I do?
If you suspect that your debit card has been compromised and used fraudulently, please contact us at (830) 792-1950 as soon as possible. We can deactivate your card, help you contact the merchant for a refund, and if necessary, dispute the charge(s) on your behalf. For other types of transactions, such as ACH debits or checks, please visit one of our locations so we can help.
I received a text message, phone call, and/or email asking me to verify a debit card transaction. Is this legitimate?
Yes. Our real‐time fraud monitoring system will automatically block your debit card and send a text message to the mobile number we have on record in an attempt to verify any potentially fraudulent debit card transactions. The short code for our SMS fraud text is: 86975. If your debit card is declined and you receive a verification text from this number please reply accordingly. Below is an example SMS fraud verification message:
- FreeMsg: Guadalupe Bank Fraud Ctr. 8003694887:
Did you attempt $201.99 at WALMART with card x1114?
Reply YES or NO. Case 123456
To Opt Out reply STOP
If there are no SMS enabled numbers on file, the system will place an interactive voice call to the phone number(s) on record. The IVR number is (800)369-4887. If your debit card is declined and you receive a phone call from this number please follow the prompts to confirm the transaction(s) as legitimate or to indicate that they are fraudulent.
Lastly, the system will send a verification email to the email address on file for the account.
Please note that Guadalupe Bank will NEVER contact you via phone, text, or email and ask you for sensitive personal information such as your account or social security number. If you are ever in doubt as to the legitimacy of any communication purportedly sent from Guadalupe Bank please contact us directly at (830) 792-1950 or visit one of our locations.
Do I need to notify the bank before traveling?
It’s always a good idea to let us know when you will be traveling either domestically or internationally. We can notate your account(s) which may prevent your debit card transactions from being blocked by our fraud monitoring system.
What is my ABA/Routing number?
Guadalupe Bank’s ABA/Routing # is 114925864. This can be used to set up direct deposits as well as automatic electronic payments for utilities, credit cards, insurance, etc…
Please note this number is NOT to be used for incoming wire transfers.