Zelle®

This is how money moves.®


Introducing Zelle® – a fast, safe and easy way to send money in minutes¹ to your friends and family, right from the Guadalupe Bank mobile app. When you use Guadalupe Bank mobile banking app, Zelle is already available on your phone. Zelle makes it easy to send or receive money from people you trust – no matter where they bank². Find Zelle here in your  Guadalupe Bank app.

Send money the way it was meant to be sent.


FAST Send money directly from your account to theirs – typically in minutes.¹

SAFE Send or receive money right from your Guadalupe Bank app.

 

EASY Send money to almost anyone you know² using just an email address or U.S. phone number.

Find Zelle in your Guadalupe Bank app.

Log in and go to your menu. Scroll down until you see “Send Money with Zelle®“. Then, enroll with your U.S. mobile number or email address to get started.

Send.

Select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional memo, review, then hit “Send.”

Request.

Send your friend a request and a way to pay you back directly with Zelle. Just enter their U.S. mobile number or email address, the amount they owe you, and hit send (if your friend isn’t enrolled yet, you can only send a request using their email address). When your friend responds, the money will appear in your Guadalupe Bank account.

 

Split.

Zelle makes it easy to quickly split the bill with a built-in calculator. Just tap the ‘split’ button, select the people in your group and enter the total amount you want to split. Zelle sends a request to everyone for their share. (Please note, if your friend isn’t enrolled yet, you can only send a request using their email address).

Send money in the moment.

YOUR FRIEND FORGOT HIS WALLET BUT NOT HIS PHONE
Don’t worry about covering your friends. Zelle lets you request money and get paid back quickly.

 

FOR SQUARING UP AT THE END OF THE NIGHT
Your friend opened the tab, but you can still pay him back at the end of the night.¹ And so can almost anyone with a bank account in the U.S.

FOR BIRTHDAY DINNERS WITHOUT THE MATH
Split the bill and get paid in a flash.¹
 

Guadalupe Bank with Zelle FAQ

 

1. What is Zelle?

Zelle is an easy, fast and safe way to send money directly between almost any bank account in the U.S., typically within minutes*. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank.

 

*To receive money in minutes, the recipient’s email address or U.S. mobile number must already be enrolled with Zelle. Must have a bank account in the U.S. to use Zelle.

2. Who can I send money to with Zelle?

You can send money to friends, family and people you know². We recommend you ask people to enroll with Zelle before you send them money – this will help them get your payment more quickly.
Since money is sent directly from your bank account to another person’s bank account within minutes¹, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle should only be used to send money to friends, family or others you trust.

3. How do I use Zelle?

You can send, request, or receive money with Zelle. To get started, log into Guadalupe Bank’s mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re finished.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional memo, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1

To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.**

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

** In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled in Zelle.

4. Someone sent me money with Zelle, how do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes¹.

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Guadalupe Bank.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

 

5. What types of payment can I make with Zelle?

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle should not be used to send money to people you don’t know or trust.

Zelle should only be used to send money to friends, family or others you trust.

Enroll with Zelle and get your money moving.


Unlock the full potential of your mobile banking app by using Zelle. Enjoy the benefits of a fast, safe and easy way of sending and receiving money in minutes.¹

 

¹Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

² Must have a bank account in the U.S. to use Zelle.

³To send payment requests or split payment requests, the U.S. mobile number being used must already be enrolled in Zelle.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.