(830) 792-1950
24/7 Telephone Banking: (888) 764-1344
Routing Number: 114925864
To report a lost or stolen debit card, call (830) 792-1950 during business hours or (800) 500-1044 during non-business hours.
Online Banking Login
See below for answers to some of our most common questions. Still can't find what you're looking for? Send us an email.
Enrolling in online & mobile banking is quick and easy!
Online banking: To self‐enroll simply go to our homepage at www.guadalupebank.com and click the "Enroll Now" link in the "View Your Accounts" section. You'll need your Social Security #, account number and account type, as well as some general personal information to complete this process.
Mobile Banking: Follow the steps above to enroll in online banking. Then, download the Guadalupe Bank app from either the App Store or Google Play. Follow the prompts and answer some security questions and you'll be on your way! You'll use the same user name and password for both online and mobile banking.
Absolutely! You can check your balance, review transactions, and transfer funds 24/7 by calling 1 (888) 764‐1344.
Text banking is an easy way to quickly check your balance or make a transfer without having to log into online or mobile banking. To add text banking to your mobile phone, first log into online banking and click the "User Information" link under the "Self Service" tab. Then click the "Mobile Banking" link. From here you can click the "Add Text Banking" button and follow the easy steps to enroll your phone.
If you have entered your password incorrectly three or more times, you will be locked out of online and mobile banking. You can unlock your user ID and reset your password for both online and mobile banking by signing into online banking using your user ID and then clicking the "Reset your password?" link. You are not able to reset your password through the mobile app at this time.
Deposits made Monday‐Friday before 5:00pm CST, excluding Federal Holidays, will generally be available the next business day.
Call 866-633-5293 from your home/primary phone listed on your account.
If your card is lost or stolen during normal business hours, please call us at (830) 792-1950 as soon as possible. If you become aware of the lost or stolen debit card during non‐business hours please call (800) 500-1044.
Definitely! Log into online banking and click the "Alerts" link under the "Self Service" tab. Here you can customize multiple account alerts and have them sent via text, email, or both.
We can also send you real‐time text alerts every time your debit card is used. To activate this free service send an email to us.
If you suspect that your debit card has been compromised and used fraudulently, please contact us at (830) 792-1950 as soon as possible. We can deactivate your card, help you contact the merchant for a refund, and if necessary, dispute the charge(s) on your behalf. For other types of transactions, such as ACH debits or checks, please visit one of our locations so we can help.
Yes. Our real‐time fraud monitoring system will automatically block your debit card and send a text message to the mobile number we have on record in an attempt to verify any potentially fraudulent debit card transactions. The short code for our SMS fraud text is: 86975. If your debit card is declined and you receive a verification text from this number please reply accordingly. Below is an example SMS fraud verification message:
If there are no SMS enabled numbers on file, the system will place an interactive voice call to the phone number(s) on record. The IVR number is (800)369-4887. If your debit card is declined and you receive a phone call from this number please follow the prompts to confirm the transaction(s) as legitimate or to indicate that they are fraudulent.
Lastly, the system will send a verification email to the email address on file for the account.
Please note that Guadalupe Bank will NEVER contact you via phone, text, or email and ask you for sensitive personal information such as your account or social security number. If you are ever in doubt as to the legitimacy of any communication purportedly sent from Guadalupe Bank please contact us directly at (830) 792-1950 or visit one of our locations.
It's always a good idea to let us know when you will be traveling either domestically or internationally. We can notate your account(s) which may prevent your debit card transactions from being blocked by our fraud monitoring system.
Guadalupe Bank's ABA/Routing # is 114925864. This can be used to set up direct deposits as well as automatic electronic payments for utilities, credit cards, insurance, etc…
Please note this number is NOT to be used for incoming wire transfers.
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Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
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